Warranty Policy– Zariva™
Quick Answer
ZARIVA Jewels offers a 1-year colour warranty on eligible jewellery products purchased through applicable official channels, against manufacturing-related colour fading or plating issues under normal recommended usage conditions.
ZARIVA creates modern anti-tarnish demi-fine jewellery designed for everyday elegance, effortless styling, and lasting shine.
Our jewellery collections focus on quality materials, premium finishing, comfortable wear, and everyday luxury.
Our Promise To Customers
Every ZARIVA piece is created to become a part of your everyday moments.
Our warranty policy is designed to give customers confidence while ensuring proper care and responsible jewellery usage.
At ZARIVA Jewels™, operated by Pooja Glamour & Fashion House, Noida, India, we focus on creating jewellery that combines:
Premium-looking designs
Quality-focused craftsmanship
Comfortable everyday wear
Modern styling
Long-lasting beauty
Selected ZARIVA jewellery pieces are crafted using premium stainless steel, including SS316L stainless steel styles with 18K gold PVD finishing, designed for durability and everyday styling.
Warranty Coverage
Eligible ZARIVA jewellery products include:
1-Year Limited Colour Warranty
The warranty period begins from the original purchase date.
Warranty availability and duration are based on the product details and purchase channel at the time of order.
The warranty covers:
Manufacturing-related colour fading issues
Manufacturing-related plating defects
Unexpected finishing issues under normal recommended usage conditions
Warranty Claim Limit & Replacement Policy
Each ZARIVA jewellery product is eligible for one approved warranty claim only during the warranty period.
If a warranty claim is approved and a replacement product, repair, or store credit is provided, the warranty claim for that original purchase will be considered completed.
Replacement jewellery provided under warranty:
Does not create a new warranty period
Does not restart the 1-year warranty timeline
Continues under the original purchase warranty period
The original purchase date will always determine warranty validity.
Warranty Resolution
After reviewing and approving a warranty claim, ZARIVA Jewels may provide the most suitable resolution based on product condition.
Possible solutions include:
Product replacement
Repair where applicable
Store credit
Resolution depends on inspection results, product availability, and the nature of the issue.
Product Availability During Replacement
If the original product is unavailable, discontinued, or out of stock during an approved warranty replacement, ZARIVA may provide:
A similar replacement product
Equivalent store credit
Another suitable resolution
based on product availability and evaluation.
Authentic Purchase Requirement
Warranty applies only to genuine ZARIVA jewellery purchased through eligible official sales channels where warranty coverage is provided.
Eligible channels may include:
ZarivaJewels.in
Selected official ZARIVA marketplace listings where warranty coverage is specifically mentioned
Customers may be required to provide:
Order ID
Purchase proof
Registered contact information
Warranty availability may vary depending on:
Sales channel
Product category
Marketplace policy
Purchase terms at the time of order
Products purchased from unauthorized sellers, unknown sources, or resale channels are not covered under ZARIVA warranty.
Customised & Modified Jewellery Warranty
ZARIVA offers selected jewellery customisation services such as size adjustments, extension connectors, or design modifications where available.
Customised jewellery completed by the official ZARIVA team remains eligible for standard warranty coverage on original jewellery components.
However, warranty does not cover:
Issues caused by customer-requested alterations
Size preference changes after customisation approval
Changes requested after customised order completion
Customised jewellery cannot be returned or exchanged due to personal preference unless there is a verified manufacturing defect.
Every customised order is checked before dispatch for quality and finishing.
Third-Party Modification Policy
Any jewellery altered, repaired, resized, polished, plated, modified, or serviced outside ZARIVA will no longer qualify for warranty coverage.
This includes:
Chain resizing
Connector changes
Stone replacement
Polishing
Re-plating
Soldering or repair work
Any physical alteration
Third-party modifications may affect jewellery structure, finishing, or protective coating. Therefore, ZARIVA cannot guarantee product performance after such changes.
Stones, Crystals & Jewellery Components
Every ZARIVA product goes through quality checks before dispatch.
Warranty covers verified manufacturing-related component issues.
Warranty does not cover damage caused by:
Accidental impact
Dropping jewellery
Pulling or excessive force
Physical pressure
Improper handling
Improper storage
Unauthorized repair attempts
Each case will be reviewed by the ZARIVA quality team.
What Is Not Covered Under Warranty?
The warranty does not cover:
Normal wear and ageing over time
Scratches, dents, or accidental damage
Damage from strong chemicals, perfumes, sanitizers, cosmetics, or harsh cleaning agents
Improper storage or handling
Colour changes caused by continuous friction or rough usage
Damage from extreme environmental exposure
Broken parts caused by accidental force
Lost or stolen jewellery items
Anti-Tarnish Jewellery Care Understanding
ZARIVA jewellery is designed with anti-tarnish properties for enhanced durability and everyday styling.
Anti-tarnish jewellery is designed for improved durability; however, jewellery care, storage, usage habits, and exposure conditions can affect long-term appearance.
Following jewellery care instructions helps maintain shine and beauty for longer.
Natural Jewellery Ageing
With regular usage, jewellery may naturally experience minor changes over time.
Small changes caused by:
Regular handling
Environmental exposure
Individual usage patterns
are considered normal wear and not manufacturing defects.
Special Offers & Clearance Products
Certain promotional, clearance, final sale, or special category products may have different warranty conditions.
Warranty eligibility will depend on the product information and terms provided at the time of purchase.
Damaged Product Received
If a customer receives a damaged or incorrect product, please contact ZARIVA support within:
48 hours of delivery
Provide:
Order details
Clear product images
Unboxing video (recommended for faster verification)
Our team will review eligible delivery-related concerns.
How To Claim Warranty
To request warranty support, contact our team with:
Order number
Clear photos/videos showing the issue
Short description of the concern
Our quality team reviews warranty requests within:
3–5 business days
All claims are subject to inspection and approval.
Warranty Shipping Information
Customers may be responsible for shipping charges related to warranty inspection, repair, or replacement.
Shipping conditions may vary depending on claim approval and situation.
Warranty Evaluation
Warranty approval depends on product inspection.
ZARIVA reserves the right to decline claims where issues are caused by:
Misuse
Accidental damage
Improper care
Unauthorized modifications
Non-manufacturing factors
Frequently Asked Questions
Does ZARIVA jewellery come with warranty?
Yes. Eligible ZARIVA jewellery products purchased through applicable official channels include a 1-year colour warranty against manufacturing-related colour or plating issues.
Will ZARIVA jewellery colour fade?
ZARIVA jewellery is designed with anti-tarnish finishing for everyday use. Eligible manufacturing-related colour issues are covered under warranty conditions.
How long does ZARIVA jewellery last?
The life of jewellery depends on usage, care, and storage. With proper care, ZARIVA jewellery is designed to maintain its beauty for long-lasting everyday styling.
Can I wear ZARIVA jewellery daily?
Yes. ZARIVA jewellery is created for everyday styling with comfortable and lightweight designs.
Can I wear ZARIVA jewellery while bathing?
ZARIVA jewellery is water-resistant for everyday exposure. To maintain long-lasting shine, avoid prolonged exposure to chemicals, soaps, and harsh environments.
Does replacement jewellery get a new warranty?
No. Replacement jewellery continues under the original purchase warranty period and does not restart a new warranty cycle.
How many times can I claim warranty?
Each eligible product/order can receive one approved warranty resolution during the warranty period.
Does warranty apply after local jewellery shop repair?
No. Jewellery modified, repaired, or altered by third parties is not covered.
Does warranty apply to customised jewellery?
Customisations completed by ZARIVA remain eligible under warranty conditions. Third-party modifications are not covered.
Does warranty apply to Amazon and Flipkart purchases?
Selected ZARIVA Jewels products purchased through online marketplaces may be eligible for warranty only if warranty coverage is mentioned on that specific marketplace product listing or purchase terms.
Is the ZARIVA warranty transferable?
No. The ZARIVA warranty applies only to the original purchaser with valid purchase details.
Warranty coverage cannot be transferred to another person, resale buyer, or second-hand purchaser.
This helps ensure warranty support is provided only for genuine ZARIVA customers who purchased through eligible official channels.
How can I contact ZARIVA for warranty support?
For warranty questions, claims, and jewellery support:
Email:
support@zarivajewels.in
WhatsApp Support:
+91 9354196878
Customer Support Hours:
Monday – Saturday
11:00 AM – 6:00 PM IST
Explore Helpful ZARIVA Guides
Learn more:
ZARIVA Warranty Commitment
At ZARIVA Jewels™, we believe trust, transparency, quality, and customer experience are essential parts of creating a reliable jewellery brand.
Our goal is to provide jewellery that brings confidence, elegance, and everyday luxury to your style.
With proper care, your ZARIVA jewellery is designed to stay beautiful and become part of your everyday moments.
ZARIVA Jewels™
By Pooja Glamour & Fashion House
Noida, India
Everyday Luxury Jewellery
Made to Be Part of You