Frequently Asked Questions
Find answers to the most common questions about Zariva jewellery, including materials, anti-tarnish protection, waterproof performance, shipping, warranty, returns, and customer support.
Product & Craftsmanship
What makes Zariva jewellery special?
Zariva creates everyday luxury demi-fine jewellery for modern women using premium SS316L surgical-grade stainless steel and 18K Gold PVD coating. Our jewellery is anti-tarnish, waterproof, sweat-resistant, hypoallergenic, nickel-free, and designed for comfortable everyday wear with long-lasting shine.
What material is Zariva jewellery made from?
Zariva jewellery is crafted from premium SS316L surgical-grade stainless steel and finished with a high-quality 18K Gold PVD coating. This combination offers exceptional durability, anti-tarnish protection, waterproof performance, and long-lasting everyday wear comfort.
Is Zariva jewellery made of real gold?
Zariva jewellery is crafted from premium SS316L stainless steel and finished with high-quality 18K Gold PVD coating. It offers the look and feel of fine jewellery while providing excellent durability, anti-tarnish protection, and everyday wearability.
Does Zariva jewellery resist tarnishing?
Yes. Zariva jewellery is designed with advanced anti-tarnish protection and premium 18K Gold PVD coating to help maintain its shine and colour for longer than traditional fashion jewellery. Proper care will further extend its beauty and longevity.
Will the colour fade over time?
Zariva jewellery is crafted using premium 18K Gold PVD coating over SS316L stainless steel, helping it maintain its colour and shine significantly longer than traditional fashion jewellery. With proper care, your jewellery is designed for long-lasting everyday wear.
Is Zariva jewellery waterproof?
Yes. Zariva jewellery is designed to be waterproof and sweat-resistant for everyday wear. However, to maximize the life and shine of your jewellery, we recommend minimizing exposure to perfumes, harsh chemicals, and prolonged moisture whenever possible.
Does Zariva jewellery contain nickel?
No. Zariva jewellery is nickel-free and hypoallergenic, making it suitable for most sensitive skin types. Our pieces are designed for comfortable everyday wear without compromising on style or durability.
Is Zariva jewellery safe for sensitive skin?
Yes. Zariva jewellery is crafted from premium SS316L stainless steel and is hypoallergenic and nickel-free, making it suitable for most sensitive skin types and comfortable for all-day wear.
Is Zariva jewellery suitable for daily wear?
Yes. Zariva jewellery is designed for everyday wear and is lightweight, waterproof, sweat-resistant, and comfortable enough for all-day use. Whether you're at home, at work, in college, travelling, or attending special occasions, Zariva jewellery is made to complement your lifestyle with effortless elegance.
Care & Longevity
How should I care for my jewellery?
Store your pieces in a dry place, away from moisture, and keep them in the Zariva pouch or box to maintain their shine.
How can I keep my jewellery looking new?
Avoid contact with perfumes and chemicals and gently wipe with a soft cloth after use to preserve its finish.
Shipping & Delivery
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available across most locations in India for your convenience.
Is there a Cash on Delivery (COD) charge?
Yes. A nominal ₹49 Cash on Delivery (COD) handling fee applies to COD orders. This charge helps cover the additional costs incurred by courier partners for collecting payment at the time of delivery. Prepaid orders do not incur this fee.
How long does delivery take?
Orders are usually delivered within: Metro Cities: 3–5 Business Days, Non-Metro Cities: 4–7 Business Days,Remote Areas: 5–8 Business Days
Delivery timelines may vary depending on your location, courier operations, weather conditions, or public holidays.
Do prepaid orders get free shipping?
Yes. All prepaid orders include complimentary shipping along with faster processing.
Orders & Support
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or email, allowing you to follow your delivery in real time.
Can I cancel my order?
Yes. Orders may be cancelled within 2 hours of order placement or before dispatch, whichever occurs first. Once an order has been shipped, it can no longer be cancelled. If you need assistance after the self-cancellation window has expired but your order has not yet been dispatched, please contact our Customer Happiness Team via Email or WhatsApp.
What if I receive a damaged product?
In the rare event of receiving a damaged or incorrect item, please contact us within 48 hours with clear photos and an unboxing video. Our support team will assist you promptly.
Can I return my order?
Yes. Zariva offers a 2-Day Easy Return on eligible products. Return requests must be submitted within 48 Hours of Delivery.
Approved Change-of-Mind Returns are available only for eligible products that satisfy the conditions mentioned in our Returns, Refunds & Exchanges Policy and are subject to a ₹99 reverse shipping charge.
If you receive the wrong product, a verified manufacturing defect, or transit damage, you are eligible for FREE Return & FREE Exchange.
For hygiene and quality assurance, earrings cannot be returned after delivery unless they are received damaged, defective, or incorrect. This helps ensure every Zariva jewellery piece delivered to our customers is brand new, unworn, and carefully quality-checked.
If your order arrives damaged, defective, incorrect, or incomplete, please contact our Customer Happiness Team within 48 Hours of Delivery with your Order Number, clear photographs, and an unboxing video to help us verify and process your request quickly.
For complete eligibility, exclusions, and return conditions, please refer to our Returns, Refunds & Exchanges Policy.
Do you offer exchanges?
Yes. Zariva offers exchanges only if you receive the wrong product, a verified manufacturing defect, or transit damage. We do not offer exchanges for change of mind, personal preference, or sizing issues.
Is there a return shipping charge?
Approved Change-of-Mind Returns are subject to a ₹99 reverse shipping charge. Returns due to the wrong product, verified manufacturing defects, or transit damage are eligible for free reverse pickup wherever serviceable.
How long does it take to receive my refund?
Once your returned product successfully passes our quality inspection, refunds are initiated within 48 hours. Depending on your bank or payment provider, the amount is generally credited within 5–10 Business Days.
What happens if I received the wrong product?
If you receive an incorrect product, please contact us within 48 hours of delivery with your Order Number and clear photographs or an unboxing video. Eligible requests qualify for free return and free exchange.
Do I need an unboxing video?
Yes. For damaged, defective, incorrect, missing, or transit-related claims, we strongly recommend keeping a clear unboxing video. This helps us verify your request faster and process your claim fairly.
What happens to complimentary gifts if I return my order?
If returning your order causes it to no longer qualify for a promotional offer, any complimentary gift or promotional jewellery received with the order must also be returned in unused condition.
Can I return one product from a combo or bundle?
Products purchased as part of a bundle or combo offer must be returned together unless otherwise stated in the offer terms.
What if reverse pickup is unavailable in my area?
Reverse pickup is available wherever courier partners provide reverse logistics. In rare cases where reverse pickup is unavailable, our Customer Happiness Team will guide you through the alternative return process.
Brand Experience
What packaging will I receive?
Every Zariva order is carefully presented in elegant protective packaging — thoughtfully designed for both safekeeping and gifting.
Is Zariva jewellery good for gifting?
Yes. Zariva pieces are designed as timeless everyday luxuries — making them a perfect gift, beautifully packaged and ready to delight.
Do you restock sold-out designs?
Select designs may return, while others remain limited. We recommend securing your favourites while they are available.
Warranty & Assurance
Does Zariva jewellery come with a warranty?
Yes. Every Zariva jewellery piece includes a 1-Year Colour Warranty, reflecting our commitment to quality, durability, and long-lasting shine.
What does the warranty cover?
The warranty covers manufacturing defects and abnormal colour fading under normal usage conditions.
What is not covered under warranty?
It does not cover natural wear and tear, scratches, or damage caused by perfumes, chemicals, or improper handling.
How can I claim my warranty?
Simply contact our support team with your order details and clear images of the concern. Our team will review and assist you within 3–5 business days.
Sourcing & Contact
Where is Zariva jewellery sourced from?
Zariva jewellery is crafted through carefully selected manufacturing partners who meet our standards for quality, durability, and finish. Every piece is quality-checked before reaching our customers.
How can I contact Zariva support?
You may reach our support team via email at support@zarivajewels.in or through WhatsApp support at 9354196878 for assistance with orders, shipping, returns, warranty claims, and product-related queries. Our team typically responds within 24 hours.