Frequently Asked Questions
A curated guide to everything you need to know about Zariva — from craftsmanship and care to delivery and support.
Product & Craftsmanship
What makes Zariva jewellery special?
Zariva jewellery is thoughtfully designed for modern everyday elegance — combining refined aesthetics, comfort, and a lasting gold-like finish that elevates daily styling.
Does Zariva jewellery resist tarnishing?
Yes. Each piece is finished with advanced anti-tarnish protection, helping preserve its shine over time with proper care.
Will the colour fade over time?
With mindful use and basic care, Zariva jewellery is created to retain its beautiful finish for the long term.
Is Zariva jewellery waterproof?
Our jewellery is water-resistant. However, to preserve its shine, we recommend avoiding prolonged exposure to water, perfumes, and sweat.
Is Zariva jewellery safe for sensitive skin?
Yes. Our pieces are designed to be gentle on the skin, ensuring comfort even with extended wear.
Is Zariva jewellery suitable for daily wear?
Absolutely. Each design is lightweight, versatile, and made to transition effortlessly from everyday moments to special occasions.
Care & Longevity
How should I care for my jewellery?
Store your pieces in a dry place, away from moisture, and keep them in the Zariva pouch or box to maintain their shine.
How can I keep my jewellery looking new?
Avoid contact with perfumes and chemicals and gently wipe with a soft cloth after use to preserve its finish.
Shipping & Delivery
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available across most locations in India for your convenience.
How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your location.
Do prepaid orders get free shipping?
Yes. All prepaid orders include complimentary shipping along with faster processing.
Orders & Support
Can I cancel my order?
Orders may be cancelled within 2 hours of placement or before dispatch — whichever is earlier. Once shipped, cancellations are no longer possible.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS or email, allowing you to follow your delivery in real time.
What if I receive a damaged product?
In the rare event of receiving a damaged or incorrect item, please contact us within 48 hours with clear photos and an unboxing video. Our support team will assist you promptly.
Can I return my order?
Returns are accepted only for damaged, defective, or incorrect items. Please refer to our Return Policy for complete details.
Do you offer exchanges?
Currently, we do not offer direct exchanges. You may place a new order at your convenience.
Brand Experience
What packaging will I receive?
Every Zariva order is carefully presented in elegant protective packaging — thoughtfully designed for both safekeeping and gifting.
Is Zariva jewellery good for gifting?
Yes. Zariva pieces are designed as timeless everyday luxuries — making them a perfect gift, beautifully packaged and ready to delight.
Do you restock sold-out designs?
Select designs may return, while others remain limited. We recommend securing your favourites while they are available.
Warranty & Assurance
Does Zariva jewellery come with a warranty?
Yes. Zariva jewellery is crafted from premium stainless steel and includes a limited colour warranty to ensure lasting shine and quality.
What does the warranty cover?
The warranty covers manufacturing defects and abnormal colour fading under normal usage conditions.
What is not covered under warranty?
It does not cover natural wear and tear, scratches, or damage caused by perfumes, chemicals, or improper handling.
How can I claim my warranty?
Simply contact our support team with your order details and clear images of the concern. Our team will review and assist you within 3–5 business days.
Sourcing & Contact
Where is Zariva jewellery sourced from?
Zariva jewellery is thoughtfully curated from trusted global partners across the USA, Australia, and leading international design hubs — ensuring refined craftsmanship and consistent quality.
How can I contact Zariva support?
You may write to us at support@zarivajewels.in and our team will respond within 24 hours.